Hi, how can we help?
[My Account] How do I change/update my phone number?
You can change or update the phone number linked to your Shopee account easily via Shopee App.
To do so, go to the Me tab via Shopee App > Select ⚙ icon > Select Account & Security > Select Phone > Enter New Phone Number > Select Next > Enter Verification Code > Select Next.
⚠️ Note
Here are the possible reasons why you are unable to change/update your mobile number.
If the issue still persists, please wait and try again after 24 hours.
Should the problem persist after 24 hours, please fill in this webform for further assistance.
For security reasons, we require additional information to verify your account.
As a safety measure due to the requirements set by the Monetary Authority of Singapore (MAS), changes to your phone number can only take effect after 12 hours.
Please note that changing your phone number may lead to losing access to important accounts, security notifications, or two-factor authentication codes. Please double-check all details to ensure that the new phone number is correct. Failure to update it properly could cause you to miss critical alerts or become vulnerable to fraud. Additionally, if the old number is not properly deactivated, someone else could gain access to your accounts or sensitive information.
